Print on Demand
When discussing estimated shipping times of our products it’s important to remember that these are custom items that are printed “on demand.” In a very real sense, our products don’t exist until you place an order for one. Avoid disappointment and allow sufficient time for your product to arrive. This is especially true if the product is intended as a gift around major holidays or for other special occasions.
We partner with two Print-on-Demand providers to manufacture, package, and ship our products. They each have their own estimated processing and shipping times.
Our coffee mugs, cutting boards, and doormats are fulfilled and shipped by teelaunch, a leading Print-on-Demand supplier with facilities in the US, Canada, and the UK.
teelaunch normally processes orders in 3-6 business days. Items sent within the US generally arrive in a little over 1 week. Bear in mind that this is only an estimate and that your shipping times may vary. During peak times around major US holidays the processing time may be closer to 9-12 business days.
Most orders are shipped via USPS, DHL, UPS Mail Innovations, UPS Ground or Ascendia, and final delivery in the US is by the USPS.
We do not add shipping charges when you purchase items fulfilled by teelaunch. Estimated shipping charges are included in the price of the item. We do this to simplify the logistics of using 2 different fulfillment vendors. We create these estimates based primarily on teelaunch’s US domestic shipping rates while building in a small cushion for international orders.
Please note that teelaunch is experiencing backlogs due to the Coronavirus pandemic. They usually get our orders out the door in 1-2 days, but they currently have a 5-7 day backlog for mugs and a 10-12 day backlog for cutting boards and doormats. Please be patient until the crisis is under control!
Our apparel items such as t-shirts, sweatshirts, and hoodies are fulfilled and shipped by Printful, one of the largest Print-on-Demand suppliers in the world with over 500 employees. They have 3 facilities in North America to fulfill US orders, and another one in Latvia for orders outside of the US. According to Printful, more than half of orders within the US ship in 3 business days or less, and over 97% ship within 5 business days.
Printful is one of the very few Print-on-Demand vendors who provide “live rates” to Shopify stores such as ours. This provides transparency around shipping costs. At checkout, you may be provided with a selection of shipping methods and prices. The price you pay for shipping is what Printful will charge us to ship the items to you - no more, no less. Note that Printful recently reduced nearly all of their shipping rates to help stores like ours remain competitive.
You can expect most US orders fulfilled by Printful to arrive in a little over 1 week, depending on the delivery method you select at checkout. Typical choices you'll be offered are:
Overnight: 1 Business Day (US only)
Express: 1-3 Business Days
Standard: 4 Business Days on average (cheapest available)
International orders may take 1 to 2 weeks, depending on the shipping method you select at checkout. If you select the most economical “No Rush” option, it may take approximately 3 weeks. Typical choices you’ll be offered are:
Express: 1-3 Business Days (currently suspended due to COVID-19)
Standard: 3-5 Business Days
No Rush: 10-20 Business Days
Please note that Printful is experiencing fulfillment and shipping delays due to the Coronavirus (COVID-19) epidemic. Their delivery times, particularly in the US, may be 2 weeks or more longer than listed above. They are continuing to work with backup facilities and currently have eight partner facilities. Also, as you would expect, they are no longer shipping to any country which does not accept incoming mail. Please be patient until the crisis is under control!
We will send you periodic e-mails showing the status of your order, for example: about to ship, in transit, or delivered. These e-mails will contain a unique tracking number for your shipment. You can paste this number into the Order Tracking page on our website at any time to get the most currently available status of your package. You will find a link to the Order Tracking page in the footer menu on every page of our website. Or you can simply click on the link provided in the e-mail.
If your order involves a shipping vendor or a country not already included in our Order Tracking database list, we may be able to add it for you. Please drop us a line at firstname.lastname@example.org and we’ll do our best to help you.
If your order combines products from both of our Print-on-Demand suppliers (for example, a hoodie and a doormat), then you will receive separate shipments, possibly on separate dates. And either of these suppliers may ship orders they fulfill in separate packages depending on the sizes and shapes of the items involved. These packages might arrive on separate days.
Shipping is free for US orders with a total value of $75 or more. Shipping is free for international orders with a total value of $99 or more.